1. INTRODUCTION
At Apollo Blades, we are committed to providing high-quality products and an exceptional shopping experience. We understand that there may be occasions when you need to return a product. Our Return Policy has been designed to be transparent and fair, providing a straightforward return process for our valued customers.
If you have any questions or concerns regarding our Return Policy, please contact our Customer Support team at info@apolloblades.com. We are here to assist you throughout the process.
Please take a moment to review the policies below to fully understand our return process.
2. RETURN ELIGIBILITY
Return Window
Customers must contact us within 30 days of the delivery date to initiate a return. Please note that return requests submitted after this period will not be accepted.
Common Reasons for Returns and Available Solutions
- Defective Product / Manufacturing Defect / Quality Issue: If your product is defective or has a quality issue, we will send you a replacement product free of charge.
- You Do Not Like the Product: You may return or exchange the product; however, you will be responsible for the return shipping costs.
- Change of Mind / Unwanted Product: You may return or exchange the product; however, you will be responsible for the return shipping costs.
- Incorrect Product Received / Wrong or Missing Item: You may return the incorrect item, in which case we will cover the return shipping costs, or we may send you the correct replacement product free of charge.
- Incorrect Delivery Information: Please carefully review your shipping information before placing your order. If you need to update your delivery information, contact us immediately so that we can assist you with the correction. If the information can no longer be changed because the order has already been dispatched, the customer must wait for the package to be returned before requesting a resolution, such as reshipment or a refund.
- Other Reasons: Please contact us directly and provide details regarding your situation. We will work with you to find an appropriate solution.
Items Eligible for Return
The following conditions must be met for a product to qualify for a return:
- The product must be new and unused.
- The product must be returned in its original packaging.
- All tags and accessories included with the product must remain intact and be included with the return.
- The product must show no signs of wear, damage, or modification.
Non-Returnable Items
Products meeting any of the following criteria are not eligible for return:
- Products purchased through a pre-order.
- Items that have been used or are no longer in their original condition.
Items Purchased During Promotions, Including BOGO Offers
Items purchased during promotional offers, including Buy One, Get One Free (BOGO) promotions, may be returned but are limited to a maximum of 3 items.
This policy helps us manage our inventory efficiently while allowing us to continue offering attractive promotions to our customers.
We recommend reviewing the description and specific policies applicable to each product before making a purchase to ensure that the product can be returned if necessary.
If you have any questions regarding the return eligibility of a particular product, please contact our Customer Support team before completing your purchase.
3. RETURN PROCESS
To initiate a return, please email our Returns Team at info@apolloblades.com and provide the following information:
- Your order number (for example, #1234).
- Please submit your request using the same email address used to place your order.
Return Approval and Return Address
Our Customer Support team will confirm whether your return has been approved and provide you with the correct return shipping address.
Please note that an approved return request will be cancelled after 14 days if we do not receive a response from you.
Prepare Your Return
Securely package the product(s) in their original packaging, including all accessories and items originally included with the product.
Ship Your Return
Send your package to the return address provided by our team and share the tracking number with our Customer Support team.
Refund Processing
Once we receive and inspect the returned item(s), any previously agreed-upon refund will be processed within 10 days using the original payment method.
We understand that returning products to our warehouses in China may cause some inconvenience, and we apologize for any difficulties this may create.
To streamline the return process and maintain the highest possible level of customer satisfaction, all returns must be sent to our designated return address in China.
4. REFUND / EXCHANGE PROCESSING
Refund to the Original Payment Method:
If the agreed resolution is a refund to your original payment method, the agreed-upon refund amount will be processed once we have received the returned item and our Returns Team has inspected and confirmed its condition.
Please note that, depending on your bank or payment provider's processing times, it may take approximately 10 business days for the refund to appear in your account.
Store Credit:
If you choose store credit as your preferred refund method, the credit will be issued immediately after our Returns Team confirms receipt of the return and inspects the product.
Store credit may be used toward future purchases on our website.
The credit does not expire and may be applied toward purchases of any value.
Exchanges:
If you request an exchange and it is approved, the replacement product will be shipped as soon as possible.
We understand the importance of a quick exchange process and will make every effort to deliver your replacement promptly.
Please note that specific refund and exchange processing times may vary depending on the circumstances of each case.
5. CUSTOMER RESPONSIBILITIES
When using our return process, please make sure to follow the requirements below.
Package the Product Securely
Please package the product securely to prevent damage during transit.
The customer is responsible for return shipping costs unless the return is the result of an error on our part.
We cannot issue a refund until we have received the returned item.
For this reason, we strongly recommend using a tracked shipping service and clearly marking the shipment as “RETURN” to help ensure accurate tracking and a smooth return process.
Our return process has been designed to make returning your product as straightforward as possible.
6. CHANGES TO THIS POLICY
We are committed to providing the best possible shopping experience. Our Return Policy may be updated from time to time to better serve our customers and comply with applicable laws and regulations.
To ensure that you remain informed of any changes:
Notification:
Any changes to our Return Policy will be published on our website. Updates will be clearly indicated when they take effect.
Review:
We recommend reviewing our Return Policy periodically, particularly before making a purchase.
This will help ensure that you remain informed about any changes and understand how they may affect your rights and responsibilities as a customer.
Continued Use:
Your continued use of our Services and any purchases made after changes to this Policy take effect constitute your acceptance of the revised Return Policy.
We are committed to transparency and will make reasonable efforts to ensure that any changes to our Return Policy are easily accessible and understandable.
7. LEGAL INFORMATION
Limitation of Liability:
Apollo Blades shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the return or use of our products, including, but not limited to, loss of profits, loss of data, or business interruption.
Customers assume all risks associated with the use of our products.
Product Descriptions:
Although we make every effort to provide accurate product descriptions, Apollo Blades does not guarantee that product descriptions or other content on our website will be completely free from errors.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Product Availability:
Apollo Blades reserves the right to discontinue or modify products at any time without prior notice.
We do not guarantee the availability of any specific products, colors, or sizes.
Force Majeure:
Apollo Blades shall not be responsible for any delay or failure to fulfill its obligations under this Return Policy due to circumstances beyond our reasonable control, including, but not limited to, natural disasters, government actions, strikes, or unforeseen events.
Governing Law:
This Return Policy shall be governed by and construed in accordance with the laws of the State of New Mexico, United States.
Any disputes relating to this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in New Mexico, United States.
8. RETURN & SUPPORT CONTACT INFORMATION
If you have any questions, concerns, or would like to initiate a return, please contact our Customer Support team. We are here to help.
Email:
For questions and return requests, please contact: info@apolloblades.com
Contact Form
You may also contact us through our online contact form. [Click here]
Customer Support Hours
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
We strive to respond to all requests quickly and efficiently. Our standard response time is generally within 12 hours.
Please be aware that during peak periods or periods of unusually high demand, response times may be longer. We remain committed to addressing your questions and concerns as quickly as possible.
Last updated: August 24, 2026